SHIPPING

 

Shipping Charges

*There will be a slight delay on all orders placed until Thursday 1st November due to our warehouse move.*

All orders under $150 in Australia and $125 in New Zealand incur a flat rate delivery fee of $10.

Orders of $150 or more in Australia and $125 in New Zealand will receive FREE STANDARD DELIVERY.

We do not currently offer express shipping. All orders with be subject to standard delivery times.

CC Nation Members with GLAM VIP Loyalty Status will receive FREE DELIVERY for all online orders

Eligible Click & Collect Orders receive FREE STANDARD DELIVERY to participating City Chic stores within 7-10, available in Australia only .

Domestic Shipping (AU Only)

All standard orders will be processed and dispatched from our warehouse within approximately 3 business days.*

If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the following business day after which your tracking will be enabled.

Once dispatched and tracking number is received, you can contact Customer Care if you wish for your order to be delivered with Authority to Leave (ATL).

All deliveries sent with Toll Priority within Australia will be received within 3 to 5 business days of the dispatch date. For Click to Collect orders they will be available within 7-10 business days. You are able to track your order by entering your Consignment number via https://online.toll.com.au/trackandtrace/ Please allow at least 12 hours until tracking is enabled. Goods will be delivered on business days only. City Chic does not offer deliveries on weekend or public holidays.

Melbourne Metro deliveries will be sent with Australia Post. You will be able to track your order by entering the consignment number at https://auspost.com.au/track/track.html

Sydney Metro deliveries will be sent with Couriers Please. You will be able to track your order by entering the consignment number at https://www.couriersplease.com.au/Tools/Track

For PO Box Addresses or delivery to remote areas as determined by Toll, your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received in 7-10 business days of the dispatch date. You will be able to track your order by entering the consignment number at https://auspost.com.au/track/track.html

*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

International Shipping (NZ Only)

At this stage citychic.co.nz delivers internationally to New Zealand ONLY. Orders will be received within 5-10 business days of the dispatch date.*

If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the following business day after which your tracking will be enabled.

Please note we are unable to deliver to NZ PO Box Addresses

You are able to track your order by entering your Consignment number via http://track.omniparcel.com

On rare occasions the customs agency may choose to delay individual shipments as a random security measure.

*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

Shipping Policy

It is your obligation to enter the correct delivery address details at the time of ordering. City Chic is unable to deliver to a Parcel Locker address.

If the wrong address has been entered, City Chic is not obligated to re-send the order to the correct address at our expense.

Should a parcel be returned to us undelivered, City Chic will inform you of this and process a refund, deducting the shipping costs. You will then be notified to advise when the refund has processed.

Lost or Damaged Goods

If your order is lost or damaged in transit, please Contact City Chic within 7 working days of dispatch with your order number so that we may assist you. We will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel.

Duties and Taxes

Please note that in accordance with Australian export regulations City Chic is required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

All international purchases are exempt from Australian GST (10%); however, they do not include any taxes or duties that may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

For New Zealand customers, customs charges may be payable when the value of the goods exceeds NZ$225. For information on what you may need to pay customs please check https://www.whatsmyduty.org.nz/

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